US-based company with its headquarters in California, Concentrix Corporation, a global provider of customer experience (CX) solutions and technology, recently announced that it has completed the acquisition of ServiceSource International, Inc., a global firm in B2B digital sales. This strategic transaction has the potential to provide Concentrix with a company which has experience in B2B sales capabilities globally. This addition to the company portfolio can help deliver better technology and new economy brands to the market.
“We’re excited to welcome the ServiceSource staff to the Concentrix team,” said Chris Caldwell, President and CEO, of Concentrix. “We believe that by adding these highly complementary solutions and capabilities we are able to broaden our service offerings and address new and existing clients’ growing demands for driving revenue with exceptional CX.”
“We are excited to embark on our journey as one company, equipped to deliver the market’s broadest and most differentiated set of solutions to transform customer acquisition, engagement, growth, and retention,” said Mike Naughton, Chief Operating Officer, ServiceSource. “We look forward to continuing to build clients for life together under a shared vision of the future of CX.”
Concentrix focuses mainly on reimagining customer experience and delivering returns. This acquisition is predicted to support its growth strategy of investing in capabilities that transform and deliver customer experiences for brands around the world.