Rochester Electronics Unveils Enhanced Digital Customer Experience

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New online experience optimizes authorized component search, streamlines purchasing, and simplifies order management.

Rochester Electronics is proud to make sourcing components and managing orders easier than ever with the launch of its new online commerce portal. The portal has been designed to meet the diverse needs of customers, ensuring a seamless and expedited purchasing process that minimizes order processing time and simplifies order management. With a user-friendly interface and advanced features, it offers a personalized experience, making the portal a convenient one-stop resource for sourcing authorized components.

Since its establishment in 1981, Rochester has always prioritized customer success. Rochester aims to surpass customer expectations by meeting them exactly where they are, anytime, anywhere.

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Rochester Electronics’ customer portal empowers customers to:

  • Find and quickly purchase future and in-stock inventory using product list uploads (bill-of-materials).
  • Expand product searches with enhanced filter options and alternative part recommendations enabling faster browsing.
  • Better manage purchases using improved order history services which include order status, shipment tracking, and downloadable invoices and packing slips.
  • Purchase online using all major credit cards and now offering payment terms for approved customers.
  • Efficiently manage account options like billing, shipping, taxation, terms, and in-stock notifications for out-of-stock products.
  • Receive faster global online customer support.

“Our unwavering mission to deliver exceptional customer success drives our digital transformation journey. We understand the importance of meeting our customer’s needs and constantly evolving to ensure we provide our valued customers the best possible service.” Colin Strother Executive Vice-President, Rochester Electronics.

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