Infosys Partners With Genesys To Provide Differentiated Customer Service Experiences

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  • As a part of the five-year partnership, Infosys would be bringing to market Genesys contact centre solutions
  • Infosys would also leverage and support R&D, operations and customer service for Genesys PureConnect

According to a report, global leader and IT giant Infosys has partnered with Genesys which is a global leader in cloud customer experiences and contact centre solutions. The partnership will help in delivering market-disrupting innovation and mission-critical support to enable organisations worldwide to have a differentiated customer experience.

Five-year Partnership 

According to a press release, it has been said that as a part of the five-year partnership, Infosys would be bringing to market Genesys contact centre solutions. Clients from both organisations stand to benefit from the improved capability that would come from a combined investment in innovation. Apart from that, this would encourage a broader ecosystem of strategic partners and a shared commitment to delivering world-class customer experiences.

In addition to this, Infosys would also leverage and support R&D, operations and customer service for Genesys PureConnect. Genesys would be retaking and managing sales and marketing. Other than that, it would also b e hosting additional functions for this solution. 

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The Benefit 

According to Salil Parekh, CEO, Infosys,“This partnership will unlock significant value for both our companies. It will bring the industry-leading cloud communications solutions from Genesys to our clients and partners and enhance our ability to accelerate their migration to cloud communication solutions.” 

Meanwhile, Toby Bates, CEO of Genesys added that this strategic partnership with Infosys would be instrumental in enabling organisations of all sizes around with world to realise the Genesys vision of Experience as a Service.

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