Phonon’s solutions are used by brands like Citibank, HDFC Bank, IndiGo, Vistara, Yes Bank, HDFC Life Insurance Co. Ltd, etc
Cloud communication service provider, Route Mobile Ltd, has acquired AI platform provider Phonon Communications Private Limited for an all-cash deal of Rs 29 crore.
The acquisition allows Route Mobile to leverage Phonon’s supercharged customer experience platform and enable brands to deliver personalized experiences across digital touchpoints, the company said in a statement.
Rajdipkumar Gupta, Managing Director and Group CEO, Route Mobile Limited said, “This association aligns with our vision 2.0 to deliver superlative customer experiences by empowering brands and enterprises to have a deeper engagement on a scalable communications platform.”
He further added, “Phonon’s Communication automation platform, combined with Route Mobile’s suite of CX driven solutions will benefit digital brands to transform and automate their contact centre operations, offering unique digital communications experiences to their customers.”
Ujwal Makhija, Managing Director & Chief Executive, Phonon Communications said, “We are thrilled to incorporate our Communication Automation Platform into Route Mobile’s innovative products and services to enable a best-in-calls on Customer Experience Platform as a Service (CXPaaS) portfolio.”
Phonon’s solutions are used by brands like Citibank, HDFC Bank, IndiGo, Vistara, Yes Bank, HDFC Life Insurance Co. Ltd, etc.
The acquisition is expected to be completed by May 31, 2021.
